When Support is Critical
Our dedicated team is committed to tailoring solutions to meet each customer’s unique requirements, offering personalized recommendations and customizing services to simplify migrations and reduce potential challenges. Support requests submitted via our ticketing system leverage the full capabilities of our decentralized Virtual Network Operations Centre (NOC).
Unlike traditional NOCs, which have historically been limited to physical monitoring hubs providing basic visibility into network and server status, RackCorp’s advanced NOC architecture delivers unparalleled insight into the second-by-second operations of our network, servers, and services. Managed 24/7 by our Sydney-based support team, this system ensures that every aspect of our infrastructure is meticulously monitored.
Full Monitoring and Alert Notifications
Every function on the RackCorp network and software modules is metered, and should any parameter exceed predefined thresholds, our support staff is instantly alerted via multiple channels, including internal dashboards, alert feeds, email, SMS, and customer-facing notifications, each with a unique event ID. In many cases, our systems are equipped with self-healing capabilities powered by predefined actions or artificial intelligence, allowing us to resolve issues proactively. For example, if a customer’s virtual server fails to start correctly, a website’s software crashes or overloads its PHP instance, or an upstream network provider’s quality of service begins to fluctuate, our team is immediately notified and able to take swift action to resolve the issue.
24/7 NOC
By identifying patterns of activity (or inactivity) across our systems, our NOC team takes preventive measures to maintain optimal performance, reliability, and security. For over two decades, this methodology has allowed us to provide seamless service to our customers, ensuring their operations remain uninterrupted and their IT environments operate at peak efficiency. RackCorp’s dedication to technical excellence and proactive support continues to set the benchmark for cloud service providers worldwide.
OS Updates & Patches
The health and security of any server are fundamentally dependent on the integrity of its operating system. Regular updates and patches are essential to address newly identified security vulnerabilities, ensuring systems remain protected against evolving threats. Neglecting these updates can expose critical infrastructure to potential breaches and performance issues. At RackCorp, we recognize the varying approaches organizations take toward system maintenance. While approximately 50% of our clients opt for managed update services, the remaining 50% choose to manage updates independently. However, statistics show that only 10% of those managing updates on their own actively perform the necessary maintenance. Inevitably, when complications arise, many of these clients turn to us for assistance in restoring their servers. For those who select our managed update services, our specialists take a meticulous, hands-on approach to patch management. Each server is manually updated to ensure the best possible outcome, particularly when pre-requisite actions or post-patch adjustments are required. This personalized attention is not the exception but the standard. Unlike automated and unattended patching processes, our approach guarantees that your environment is updated securely, effectively, and without disruption. RackCorp’s dedication to proactive, expert-driven server maintenance ensures that your systems remain robust, secure, and optimized for success on a global scale.
Managed Monitoring
RackCorp's global network of data centers, infrastructure, and network services is meticulously monitored 24 hours a day, 7 days a week, 365 days a year by our team of highly skilled technicians operating from our state-of-the-art Network Operations Centre (NOC). Tasked with delivering unparalleled performance, reliability, and security, our NOC leverages advanced real-time monitoring tools and sophisticated trend analysis. By collecting and analyzing patterns of activity (or inactivity), we proactively address potential issues before they impact our clients. This proactive approach has been instrumental in ensuring uninterrupted cloud services for thousands of businesses worldwide, including those relying on mission-critical applications and solutions. To further empower our clients, RackCorp’s platform provides robust monitoring and alert configuration tools for infrastructure and applications. Clients can set up tailored system notifications for a wide range of metrics, including ICMP PING, TCP Port, HTTP Request, Network Port Bandwidth, SNMP Disk Space, Disk Performance, CPU, Memory, and Uptime. Notifications can be configured to be sent to designated email addresses or via SMS when specific thresholds are exceeded. The platform's intuitive graphical user interface (GUI) simplifies this process, allowing users to set variables for each monitor through an easy-to-use, point-and-click system with suggestive forms. For clients requiring additional support, RackCorp can take immediate action during incidents, such as restarting services, rebooting servers, or executing an escalation process. With an average response time of under two minutes, our dedicated team ensures that issues are resolved swiftly and effectively. By combining cutting-edge technology with world-class expertise, RackCorp continues to set the standard for global cloud service reliability and customer support excellence.
Auto-Failover options
RackCorp offers a robust and resilient environment for client infrastructure, enabling seamless operations through the configuration of primary and secondary data centers for critical services. With synchronization capabilities between these data centers, RackCorp ensures that in the event of non-connectivity or inaccessibility to the primary data center, services can be efficiently rerouted to the secondary data center. This proactive approach minimizes downtime, allowing uninterrupted access to synchronized data from the secondary site, ensuring that users experience no noticeable disruption in service. Built on enterprise-grade hardware and fortified by advanced virtualization technologies, RackCorp’s infrastructure is designed to deliver unmatched reliability. However, we understand that even the most advanced systems are not immune to occasional hardware, procedural, or data center failures. That is why RackCorp’s mission is to provide robust inter-data center redundancy solutions, specifically engineered to serve as foundational building blocks for modern and legacy applications alike. Our failover capabilities, tested and refined over decades, ensure that our clients' applications remain online and operational, even in the face of unexpected challenges. Contact RackCorp today to explore how our proven solutions can support your infrastructure needs and keep your applications running without interruption.
Monitored Network Security
RackCorp ensures continuous management and monitoring of all data centers, networks, and infrastructure services globally through our state-of-the-art Network Operations Centre (NOC), operational 24/7. Utilizing advanced real-time monitoring and sophisticated trend analysis, our teams analyze data patterns to identify activity or inactivity, enabling proactive measures to maintain optimal performance, reliability, and security for our clients' environments. This vigilant oversight ensures our customers can operate with confidence, knowing their infrastructure is supported by industry-leading expertise. Our platform further empowers clients by offering customizable monitoring alerts for their infrastructure and applications. These alerts can track a wide range of metrics, including ICMP PING, TCP Port, HTTP Request, Network Port Bandwidth, SNMP Disk Space, Disk Performance, CPU, Memory, Uptime, and more. Clients have the flexibility to configure notifications to be sent to designated email addresses or via SMS when specific thresholds are exceeded. The platform’s intuitive graphical user interface (GUI) simplifies this process, providing a user-friendly, point-and-click experience supported by suggestive forms for seamless setup. RackCorp’s commitment to delivering cutting-edge tools and proactive monitoring reinforces its position as a global leader in cloud infrastructure and service reliability.