Our SLA Guarantee

Our highest priority is ensuring that our clients are online ALL THE TIME! Our SLA (Service Level Agreement) guarantees this.

We have achieved this through the design and implementation of a highly redundant environment to protect network and equipment connectivity during multiple hazardous scenarios.

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SLA's worth their weight in Gold (or not!)

Many Cloud providers claim to offer market leading SLA’s when the truth is they are completely meaningless. For an SLA to be effective, first it must be realistic and complement what it is your trying to achieve. Second, it must have substance, and by that we mean in the event of a breach, the compensation is significant. And third, the process of claiming an SLA breach must be straightforward

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PLATINUM SLA

We guarantee that if we go down for more than 0.1% of the month, then you get that month for FREE. It's that simple! This guarantee is named our SLA - our Service Level Agreement - and it applies to all of our virtual servers, cloud computing instances, and shared web hosting and email plans. Whether you are a personal user, a small business, or an enterprise requiring critical uptime, we guarantee our service for all.

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GOLD SLA

THis SLA applies to our dedicated servers and colocation services. We guarantee that if we go down for more than 0.05% of the month (~20 minutes) then you get a percentage credit off that month's bill. This credit scales from 15% credit to 100% credit if the downtime is greater than 0.3% of the month. It's that simple! Whether you are a personal user, a small business, or an enterprise requiring critical uptime, we guarantee our service for all.